ORGANIC: Natural Body Jewelry :Ordering Information

Ordering Information

CALL: the quickest and best method, we do prefer it! Almost all questions and orders are handled by phone.
(503) 240-0260, Monday through Friday, 12noon to 4pm Pacific Time.
We are actually here until 7pm but do not always pick up the phone after 4pm if we are busy packaging our hearts away... please note the time difference! It is best to call to make sure all your questions are answered and to make sure we have what you want in stock before payment is sent.
E-mail: slower response. Questions and details can be more quickly and thoroughly attended to on the phone. We are always backed up with e-mail, and frankly do not enjoy it. We are humans. Call us instead!
Email is mainly intended for international ordering and those unable to call during our business hours.
Fax to the above number during business hours (we must be available to physically turn on the machine).
Write via snail mail to the address below (convenient if you intend to pre-pay first by check or money order rather than to pay by COD). You can use our pre-order form if you'd like. However, it is best to call to make sure all your questions are answered and to ensure we have what you want in stock before payment is sent.
- Be sure to include your phone number!
- We put together first-time orders for shops and individuals all the time! Just let us know your size, price, and material parameters, and we can pick out some exciting options to meet your needs.
- We do not currently have a minimum order requirement.

Yes! You can order from us directly.
However, we encourage individuals wanting to place a retail order to BUY LOCALLY.
Shops will place an order with us on your behalf.
ANY professional piercing shop can do this, just have your local favorite contact us.
If you don't already have a relationship with a nearby establishment,
we'll be happy to recommend shops near you that know our wares if you'd prefer to shop locally.
Let us know your zip code, and hopefully we can turn you on to a store that can take care of you.
Otherwise, just give us a ring here and we'll take your order directly.

Remember: prices listed are wholesale; retail prices are double.
Please visit our retail page for more information.

Please send payments to:

ORGANIC LLC
P.O. Box 17656
Portland, OR 97217-0656 USA

Money orders or checks are payable to:
ORGANIC LLC

COD's or PRE-PAYMENTS by money order, check, or cash are used for all new U.S. customers. International orders must be pre-paid (no COD's). We can only accept U.S. $ at this time.
COD versus prepayments:
- "COD" means 'Cash' or 'Collect' On Delivery. The U.S. mail carrier will deliver your package once they are handed a check or money order made out to "Organic LLC" in the amount declared on the package. They will also accept cash (with a $1.10 fee so they may then write a money order out to us; this fee does not apply to payments by check or money orders that have already been obtained).
  They will generally (but not always) attempt to deliver the package more than once before it is sent back. They may also leave a notice (usually yellow) letting you know they attempted to make delivery and that the package will be available for pickup at your local post office. The post office will hold your package for 30 days before returning it to us. It is an extra fee to ship packages COD, but if all items are in stock, we can ship the package the same day we receive your order and not have to wait for a prepayment.
- Making a prepayment by mail will avoid us having to send a package COD, and is thus cheaper.
  However, we'll have to wait for your money order or check to arrive before shipping out your package.
  This is especially economical if you are waiting a few weeks for custom work to be completed anyway.
We accept money orders (we prefer them!), personal and business checks, cashier's checks, cash, traveler's checks, and wire transfers (for an extra fee: see below). Please conceal your payment appropriately when mailing (especially if sending cash), and keep your receipt if you've purchased a money order.
We do NOT accept credit cards, debit, nor any type of online payments due to ethical concerns.
These enormous corporations do not deserve a cut of your nor our money.
Please consider discontinuing your support of such repressive institutions.
We may request secured funds only (cashier's check or money order) for large orders or from new customers (usually $500 and up), as well as for custom wood jewelry.
Wire transfers are accepted with a $15 additional fee; this is what our bank charges us for incoming wires.
Here's a handy (optional!) order form to send with your prepayment by mail that can help you remember what we'll need to complete your order. It's a .pdf file and is about 80k.
Check out the barter page for ideas on trades and barter; all items must be pre-approved before they can be accepted. Useful for international customers or those who would like to use credit cards; since we do not accept them, an item may be purchased and shipped to us in lieu of a direct payment.
We do not currently have a minimum order requirement, though we don't usually process orders when the total of the items purchased is less than the total of the shipping cost.
No sales tax! (Wholesale orders do not have sales tax; Oregon does not have a state sales tax.)
International orders: COD's are not possible-sorry! We can only accept prepayments, and we can only currently accept U.S.$. We do not take credit cards or online payments. Please use International Money Orders or traveler's checks (recommended), wire transfer funds, or send well-hidden cash using registered mail.
Check out our currency converter! This one is in English, or try the German or French versions.

All of our jewelry is handmade from natural materials by humans,
and as it's not metal nor mass produced, each pair has unique qualities. While general labels are helpful, they negate variation, and we like to give the option of choice where it exists. There are often dozens of options just within one type of jewelry in one shape in one size which cannot be adequately encompassed in a generalized grouping such as would be found in an online order form, buy now button, or shopping cart. It might be compared to describing each bead in a bead store or leaf on a tree to someone who is not physically there, or pigeon-holing the complex nature of a human being into a stereotype.
We do not wish to lump these variations into categories that would give a false impression of regularity, instead we prefer to aim towards accurate and honest descriptions of their character and sizing.
Thus, the best way to place an order is to call to discuss the details of what you are ordering.

Domestic shipping fees for the United States

$3 for 1st class Mail (no guarantees, but generally takes 2-3 days to arrive on the West coast, not counting Sundays, and can take about a week for the Midwest or East coast; does not automatically include insurance nor tracking). Packages over 13oz. must go by Priority Mail, or by Parcel Post which is a bit slower.
$5 for Priority Mail (quick and generally reliable; they estimate, but do not guarantee, that most Priority Mail packages will arrive in 2-3 days, not counting Sundays; does not automatically include insurance nor tracking). The $5 Priority Mail fee is for orders that can fit into a small flat rate box (which is most of them). Larger sized shipments will go by the pound rate which we can determine based on your zip code.
Express Mail is $19 for most small shipments in a flat rate envelope.
Beyond this, it costs $25-$27 for up to one pound, and $27-$29 for up to 2 pounds.
Express Mail, like all mail, may be delivered on Saturdays, but unlike regular mail, may also be delivered on Sundays and even holidays (although they are now be charging a $13 extra fee for this). In most cases, Express Mail will be delivered in two days, not overnight, due to the fact that the cut-off times for dropping off shipments are much earlier than when we visit the post office. Express Mail shipments have tracking numbers-a big plus for postal shipments-and tracking can be obtained online or through their voicemail system. We do not automatically call in or email tracking numbers; please let us know if you would like us to contact you with the tracking number for your shipment. Express mail is automatically insured for $100. Additional insurance may be added for an extra fee; please inquire if you would like to add this. Additional Express Mail insurance runs $1 for up to $200, $2 for up to $500, $4 up to $1000, etc.
Extra weight: Shipments weighing more than 1 pound going by Priority Mail (as with t-shirts, sweatshirts, or o-ring kits) will need to add approximately $2/pound. Please call for quotes on any heavier items or on weighty Express Mail packages. There is a flat rate Priority Mail medium box available for $11, or a large one for $15.
Postal COD is an additional $6-12 and up (it depends on how much is to be collected).
For example, it costs $6 to ship an order totaling up to $50 to be collected (including postage and this fee - if the fees and postage bump you over the $50, then you have to pay $7...); it costs $7 to collect up to $100; $8 to collect up to $200; $10 to collect up to $300; $11 to collect up to $400; $12 to collect up to $500;
$14 to collect up to $600; $15 to collect up to $700; $16 to collect up to $800; $18 to collect up to $900; $19 to collect up to $1000. The maximum COD value that can be collected through the post office is $1000. COD's do not automatically have tracking, but are automatically insured up to the amount of the COD.
Postal COD's can be paid with checks, cashier's checks, money orders, or cash (for $1.10 extra up to $500, or $1.50 up to $1000, so that they can write out a money order to us).
Money orders and checks are payable to "Organic LLC". Please do NOT make payments out to "Postmaster" or "USPS" as we cannot deposit them (some post offices and mail carriers have told our customers to do this, but it is definitely incorrect).
Insurance: all U.S. mail COD packages automatically include insurance.
All non-COD (prepaid) orders sent by uninsured U.S. mail are at your risk.
We are not responsible for loss, delay, or damage caused by the post office.
Insurance can be added by request for an extra fee on non-COD postal shipments.
Insurance costs $2 extra for up to $50 of goodies, $3 for up to $200, $5 up to $300, etc.
Insured packages with values of $200 or less do not require a signature but will be scanned at delivery.
Please specify if you would like to add insurance; we will not automatically include it.
Delivery confirmation provides a tracking number that can be accessed online or on the phone. It is available for $1 in addition to postage and other fees. It does not provide insurance.
Signature confirmation provides a tracking number that can be accessed online or on the phone, and the package must be signed for before it is delivered. It is available for $2 in addition to postage and other fees. It does not provide insurance.
Shipping times are estimates only and are not guaranteed; days given do not include Sundays or holidays (except Express Mail). Estimates only apply once we have shipped your package. We do not ship out packages until the next business day after we have received your payment if you decide to send us a check or money order in advance. We generally ship packages the same day you place your order (when all items are in stock) if you decide you'd like us to ship it out as a COD.
We no longer ship through UPS. We will use UPS or FedEx if you schedule a pickup through your account.

International shipping fees

First-class Mail is $3 for small shipments (up to 8oz.) to Canada. It tends to be a bit slow (1-2 weeks).
Insurance cannot be added (unless the package is also sent registered) nor can tracking.
T-shirts and heavy packages will cost extra to ship; we can get you a quote based on the total weight.
Priority Mail International is $12 for orders that can fit in a page-sized flat-rate envelope or a small flat rate box, even a t-shirt.
It is quick and inexpensive; however, these packages cannot be tracked, insured, or registered.
Priority Mail International in a box starts at $20 for up to one pound. Insurance can be added.
A Priority Mail International flat rate medium box option for very heavy shipments is $27.
The post office estimates Priority Mail will take 6-10 days to arrive. "Weight-based" insurance is included.
Express Mail International (3-5 days) is $27 for up to half a pound; $32 up to 1 pound; $35 up to 2 pounds. This service is automatically insured up to $100; more can be added for an additional fee. Express Mail packages also come automatically with a tracking number which can be checked online or on the phone.
Global Express Guaranteed is the fastest option (1-3 days).
It costs $34 for half a pound (most packages), or $54 up to one pound.
Insurance: to add insurance to Canadian parcels through the post office, they must be sent registered, Priority Mail (box rate), or Express Mail. Insurance through Priority Mail (box rate) runs $2 for the first $50; $3 up to $200; $5 up to $300, $6 up to $400, etc. Insurance through Express Mail is free for the first $100, $1 up to $200, $2 up to $500; $4 up to $1000; $5 up to $1500, etc.
Insurance is not available for unregistered First-class Mail nor in the Priority Mail flat-rate envelope.
Registered mail is secure, but very slow, as it is kept under lock and key during it's entire route. Registered mail can be used with First-class Mail packages. Registration starts at $12, plus the First-class Mail postage fee, which is $3 for a normal small package. It can then be insured up to $47.93 (!) maximum.
Time in transit cannot be calculated exactly due to customs clearance.

First-class Mail International for most small packages up to 5oz. is: $4 to Mexico, or $5 Worldwide.
It tends to be somewhat slow, but it is our most affordable option.
Insurance cannot be added (unless the package is also sent registered), nor can tracking.
T-shirts and heavy packages will cost extra to ship; we can get you a quote based on your country.
Priority Mail International is $12 (Mexico), or $14 (Worldwide) for anything that can fit in a page-sized flat-rate envelope or a small flat rate box, even a t-shirt. It is quick and inexpensive; however, these packages cannot be tracked, insured, or registered.
Priority Mail International in a box up to one pound starts at:
$20 to Mexico; $25 to South America, Russia, or the Middle East; $26 to Africa;
$24 to Africa, Eastern Europe, or Russia; $27 to Japan, China, India, and SE Asia;
$28 to the Western Europe, Scandinavia, the UK, Ireland, Iceland, Australia, and New Zealand.
(Note that this $27 is only $1 less than the faster and trackable $28 Express Mail option!) Insurance can be added. Please ask for quotes on heavier shipments and countries not listed here.
A Priority Mail International flat rate medium box option for very heavy or bulky shipments is
$27 to Mexico or $44 Worldwide.
A larger flat rate box is also available for $34 to Mexico or $56 Worldwide.
The post office estimates Priority Mail will take 6-10 days to arrive. "Weight-based" insurance is included.
Express Mail International (3-5 days) starts at $27 for Mexico or $29 Worldwide for up to half a pound.
This service is automatically insured up to $100; more can be added for an additional fee. Express Mail packages come automatically with a tracking number which can be checked online or on the phone.
Global Express Guaranteed is the fastest service (1-3 days). Tracking is included. For half a pound, it costs $35 to Mexico, $43-45 to Western Europe, Scandinavia, the UK, Ireland, the Caribbean, or Japan; $46 to Australia, New Zealand, SE Asia, the Middle East, or India; $64 to Central and South America; $94 to Eastern Europe, Russia, or Africa. Please ask for quotes to other destinations.
Insurance: to add insurance to International parcels through the post office, they must be sent by Priority Mail (box rate), Express Mail, or registered. Insurance through Priority Mail (box rate) runs $3 for the first $50; $4 up to $100; $5 up to $200, $6 up to $300, etc. Insurance through Express Mail is free for the first $100, $1 up to $200, $2 up to $500; $4 up to $1000; $5 up to $1500, etc.
Insurance is not available for unregistered First-class Mail nor in the Priority Mail flat-rate envelope or box.
Registered mail is secure, but very slow, as it is kept under lock and key during it's entire route. Registered mail can be used with First-class Mail packages. Registration starts at $12, plus the First-class Mail postage fee.

Please ask for a quote for registration (starts at $12, very secure but slow, kept under lock and key); insurance cost and limits for high value shipments; or the price of shipping heavy, larger, or thick packages (such as those containing t-shirts, sweatshirts, posters, o-ring kits, etc.).
We do not generally use UPS, FedEx, or DHL to ship packages overseas as it is VERY expensive.
However, they do have good tracking and tend to be secure.
Please contact us for quote to ship through one of these companies.
Also let us know if you have an account number with these companies that you would like us to use.
Payments: We accept International Money Orders, traveler's checks, wire transfers, or well-hidden cash in U.S. dollars only (sending cash is not considered secure, even if sent as registered mail). International Money Orders are often available from post offices, banks, or companies such as American Express or Thomas Cooke (this does not imply an endorsement, simply a recommendation based on convenience).
We receive a lot of Canada Post money orders from our neighbors to the North, as well as postal money orders from other countries; these seem to be cost effective and convenient.
We do NOT accept credit cards, debit, PayPal, nor any type of online payments.
These enormous corporations do not deserve a cut of your nor our money.
Please consider discontinuing your support of such repressive institutions.
We accept wire transfers as payment, however, we charge a $15 wiring fee to receive one, as this is what our bank charges us, and is in addition to what your bank may charge you for sending the wire transfer. Wire transfers are often a good choice for higher value orders.
International COD's are not possible - sorry! Please send payments in advance.
Here is our currency converter again for your convenience.
Special restrictions and laws may apply to shipments containing animal products, such as horn, bone, quills, or shell. Please ask your customs and wildlife officials before ordering these items, and make sure there are no federal, state, or local laws that may prohibit these items. We require that you sign a release form before we can ship orders containing animal products internationally. We can fax, mail, or email this to you. However, we need it either mailed or faxed back so that we can view the signature.
Shipping times are estimates only and are not guaranteed; days given do not include Sundays or holidays (except Express Mail). Estimates only apply once we have shipped your package. We do not ship out packages until the next business day after we have received your payment. Customs may hold onto packages for as long as it takes to properly clear them; shipments containing animal products generally take at least a day longer.
Any customs taxes, duty tax, VAT, other duties, taxes, penalties, or brokerage fees are paid by the recipient. Please contact your local authorities for more information. Here is a link to the World Customs Organization.

We reuse and recycle many packaging materials (including baggies, boxes, envelopes, etc).
We encourage and support companies and individuals in following suit. We feel the status of using new packaging materials is far less important than reusing existing ones that are still highly functional.

Terms of Sale, Billing, Policies, and Requirements

Use of Organic jewelry in particular, and natural materials in general, is at your own risk. Organic accepts no liability in connection with the use or misuse of our products.
All jewelry is shipped non-sterile; many pieces cannot be sterilized.
All goods are sold on an "as is" basis without any warranties of any kind. Organic expressly denies and disclaims any implied warranty that goods shall be fit for any particular purpose.
Because most of our items are hand made by humans from naturally occurring non-homogenous natural materials, color, hue, texture, size, weight, engraving, inlays, shape, angles, appearance, and other factors may vary from those shown and from piece to piece. Please call us and ask for a thorough description of the exact pieces that you might be thinking of purchasing. We can also send scans of individual pieces by email if requested.
Allow an average of 2-4 weeks for custom bamboo orders to be made.
Please be patient; each piece is unique and the process takes time. Some pieces are made by traditional craftspeople overseas and will require extra time for both production and shipping.
Estimates are available on the price and date of completion of your order.
Send sketches of custom, unusual, or complex designs by mail.
Please specify all dimensions. Gauges, inches, or millimeters are all fine.
For additional information on terminology, sizing, measurements, a conversion chart, and care instructions, please refer to the general information page.
For current availability on all items, please call, see this website for color pictures, download the catalog, or send a SASE for black and white versions of the catalog pages.
All sales are final. No refunds.
Claims, defects, or damages must be made by the customer in writing within a period of fifteen days of delivery or will not be accepted. All packaging materials must be saved for inspection (when making an insurance claim for damage).
All orders sent by uninsured U.S. mail are at your risk.
Please specify if you would like to add insurance; we will not automatically include it.
We are not responsible for loss, delay, or damage caused by the post office.
With age, use, abuse, and environmental conditions, your jewelry can lose polish and luster, become damaged, check, split, crack, dry out, become oily, darken, lighten, tarnish, oxidize, disappear, fuss, or complain, inlays may loosen or jump out, grain can rise up, and will generally or specifically suffer various and sundry types of wear and tear. The better organic jewelry is treated, the longer it will last; natural materials are not invincible, and will need more care than surgical stainless steel jewelry. Please read and follow the care instructions. We are not responsible for the condition of the jewelry once it has been shipped (please request insurance if you'd like it). And we're really, really not responsible when you lose something down the drain*, in the Pacific Ocean*, or in Lake Michigan* two years from now (amazingly, all these have been actually asked).
(*Other bodies of water, items of plumbing, mammalian digestive tracts, lengths of time, lame accidents, purposeful mistreatments, natural disasters, and other circumstances may be substituted. It's been known to happen! Think of the archaeological implications...).
As most natural jewelry cannot be sterilized, jewelry returns cannot be accepted, unless there has been a mistake on our behalf (such as a sizing error that we have made). We will not accept returns if you have ordered the wrong size, style, or material. Jewelry will not be accepted that has been used, worn, tried on, damaged, dropped, or mishandled. Your honesty is appreciated, as it is imperative; we have a contract which must be signed and accompany such returns, along with a copy of your valid state or federal photo ID. Returned jewelry is checked to confirm the error and is not resold.
Returns of unused merchandise may be exchanged for credit only with prior approval.
Shipping charges are not refundable.
We reserve the right to refuse service to anyone or any business at any time for any reason.
In particular, this applies to rude people, perverts, scammers, and sketchiness of any kind.
All paperwork, including catalog, price list, invoice (which will include details about your payment), and care instructions will be sent to the addressee only (the 'ship to' address), unless otherwise instructed. Please take note of this especially if you are having something shipped to an address that is not yours, for example, when sending a gift.
We retain the right to store, reproduce, and use images of all merchandise sold or traded, for archival, promotion, or other purposes. An example would be publishing an image of ethnic jewelry that has since sold in a book. Another example would be posting a scan of custom plugs that were made on a customer's behalf to this website.
Privacy: personal information, including addresses, phone numbers, e-mail addresses, and account information, will never be sold, traded, leased, or rented, unless as part of a sale of the entire company. We use this information to process your order, service your account, collect payment, notify you about wait-listed items, and to send out catalogs and updates about current events or offerings from Organic LLC. Please let us know if you would like to change, add, remove, or review the contact information that we have for you. We retain records of all transactions in the form of invoices, which will include contact and payment information. This information about past transactions will still be stored even if you modify or remove your contact information from our database. We give out business (company) information, including contact names, to retail customers who are looking for a shop in their area that may carry our products; let us know if you would not like your business or contact name to be included.
April through October 2005: Note that emails sent to Organic LLC with retail inquiries will be forwarded to Jon/Angry God Productions LLC. Jon and Angry God Productions WILL share information about retail customers who have asked about or ordered Organic LLC products through them with Organic LLC only. Emails sent to Angry God with questions only Organic can answer will be forwarded back to Organic. Angry God Productions LLC is an independent company and are not employees of Organic LLC. They have their own set of terms, conditions, privacy and other policies, as well as preferred methods of ordering, payment, and shipping. Please contact them directly for information on these important subjects.
Billing is a courtesy extended to our regular customers only.
Billing terms are net-15. Please make payments promptly-we do appreciate it!
Late payments will be charged a late fee (which also applies to NSF checks) of 10% of the amount due, or $20-whichever is higher; interest will accrue at .75% per month.
NSF checks (Non-Sufficient Funds; bounced; marked return to maker; returned unpaid), and returned/refused COD's, will be billed a $25 service charge, in addition to the amount owed. NSF checks may be redeposited electronically via No Bad Checks, Inc. for all recovery attempts; the $25 fee may also be debited from your account at that time. We also reserve the right to collect the fee our bank charged us for the check that didn't clear; this may also be debited to your account via No Bad Checks, Inc. If they are unable to collect using this method, No Bad Checks, Inc. will send the account to collections. Any customer that has bounced a check off us will revert to a prepaid money order only payment status until further notification.
Customers that have returned/refused COD's will be billed for shipping fees in addition to the $25 service charge.
Unpaid invoices and past due accounts will be sent to a collections agency.
Organic retains title to items that have not been paid for in full.
Deposits are not refundable. Examples of typical deposits include, but are not limited to: prepayments on large orders, custom hardwood jewelry, or other custom work. If full payment has not been received in a reasonable amount of time (60 days maximum) after notification has been given that custom work has been completed or the order is ready to be shipped, the deposit will be considered forfeited and will not be returned, and the items will become available for sale to others.
Credits, overpayments, unused gift certificates, or any portions thereof, expire after 5 years.
Please call us to discuss problems, make payment arrangements, or any time you are in need of assistance regarding a shipment or invoice. Communication is essential!
Please note that we specialize in unique, small-run, and hand-made jewelry: we do not do mass production.
While every effort is made to avoid them, we are not responsible for typographic or other errors, omissions, or the accuracy or completeness of information on all parts of this website and in related print literature.
No permission is granted to use in any way on any media (including-but not limited to: websites, reprinted literature, catalogs, digital files, jewelry, garments, etc.): a whole image, part of an image, modified image, original design, engraving, logo, overall shape or appearance, or text appearing on this website and related print media. Any such usage will be considered infringement of intellectual property rights and may be an unlawful violation of copyright law or plagiarism. Please notify us if you see any examples anywhere.
These terms and policies may be changed, modified, or portions added or removed from time to time. This page is the most updated and comprehensive listing. The print literature (such as catalog, cover sheet, and invoices) will have updates added as they are printed and as space allows. The newest versions and updates of print and online materials supercede all other versions that came before them and any changes become effective immediately upon being posted or printed. We do not send out notifications of changes to these terms and policies. Thus, please check back here for the most thorough and up-to-date information.
By ordering from us, you hereby agree to these terms, policies, conditions, and requirements.
If you do not agree, please do not place an order, and we won't be upset.
Everything is on here for a reason. We know it's a lot to read, and thank you for your perseverance!
All prices, like life, are subject to change without notice.

THANKS!