General Email FAQ

Questions:

Answers:

Does SpiritOne sell my email address?

SpiritOne does not sell or give out any information about our customers to any third parties. As long as you are very careful who you give your personal information to while on the Internet, you should have no problems with spam.

When I check my email, it says "downloading 1 of x" and just sits there or says the server has timed out? What do I do?

If you have an exceptionally large message in your mailbox on our server that is stuffing up your mailbox, you will see this error. You can use our WebMail to delete the offending message without ever having to sit through downloading it.

How much can my mailbox hold?

SpiritOne mailboxes can hold up to 20 MB of mail. When a mailbox goes over that limit, mail will be bounced back to the sender.

How can I check my email while I'm traveling?

No matter where you are, you can always use our Web Mail to check your email. To access the Web Mail, just log in with your entire email address using the form in the top right corner of any page on our web site.

Do you provide auto-responders to let people know when I'm on vacation?

No. SpiritOne's mail servers do not have the capability to send out auto-responders to incoming mail messages.

I can receive email, why can't I send? or Why do I get a "relaying denied" message when I try to send mail?

We at SpiritOne make every attempt to do our part to fight spam on the Internet. Part of this involves making sure our mail servers cannot be used by outside parties to send spam. If you are trying to use our outgoing mail server from a non-SpiritOne connection, you will need to authenticate with the server in order to send email. The location of this setting varies from email program to email program, but is usually located near the SMTP server setting or in "Sending." If you would like assistance in finding this setting, just call our Technical Support Department.

I tried to send out an email and received email from Mailer Daemon. Why didn't my email go through?

If you sent out an email message and received a Failure Notice informing you that the message could not be delivered, something went awry between our mail server and the server receiving your message. The Failure Notice contains all of the information you need to figure out why your message could not be delivered. The specific text of errors is dependent upon the specific software used on any mail server involved in the failed mail transaction. Here are the first few lines of a sample Failure Notice generated by our mail server:

Subject: Returned mail: see transcript for details
Date: Tue, 31 May 2005 13:17:56 -0700
From: Mail Delivery Subsystem <MAILER-DAEMON@jade.spiritone.com>
To: <your_email_address@spiritone.com>

The original message was received at Tue, 31 May 2005 13:17:55 -0700
from yourcomputer.spiritone.com [216.99.278.248]

   ----- The following addresses had permanent fatal errors -----
<username@spiritone.com>
    (reason: 553 5.3.0 <username@spiritone.com>... user unknown)

The only parts of this Failure Notice of any interest are the last two lines, where the error message is. In this case, the mail server is telling you that the email address you attempted to send email to does not exist. While the specific text of the errors will differ from server to server, the gist of the error will always be the same. Whether the error states "no mailbox here by that name" or "user unknown", the error message still means the same thing.

You also may see errors explaining that a domain name does not exist or that a server could not be reached. In these cases, while network difficulties may have caused the failure, the problem is more often than not caused by a misaddressed message. Whenever you receive a Failure Notice, the first place to check is the email address that caused the error to be generated. Most of the time the error can be spotted immediately.

Why did I get this email that wasn't addressed to me?

The address listed as the recipient of a message has little, if anything, to do with where a message is actually delivered. Many spammers hide the real recipients of an email from sight by using a variation of Blind Carbon Copy, which allows the sender to send a message to multiple recipients without exposing the full list of addresses to the recipients.

I received a bounce from a message I didn't send. Is somebody using my account?

Spammers and viruses almost always forge return addresses. Think about the email address on a piece of email like the return address on an envelope sent through snail mail. Any return address can be put on an envelope without the sender of the envelope physically being at that address. If the letter is returned, it will be returned to the return address on the envelope, not to the real sender. This is exactly how forging the return address on a piece of email works.

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